0000006358 00000 n Within the FTS approach, one of the teams always plays a leading role, being responsible for strategic planning, quality assessment and much more. This process could take weeks if only one team in one time zone is working on the project. Major lessons learned in the study that could improve FTS from their experience include: It was also observed that hand-offs between different sites were especially difficult in the weekends. This means that one team takes over the task when the first team is over. Selecting locations for follow-the-sun software development: Towards a routing model. 2013. Background, main ideas and principles behind FTS were discussed followed by a brief review on Agile for FTS, advantages and limitations of FTS. What is the Follow the Sun Customer Support Model? - HubSpot You most likely wont need to open multiple offices, especially at first, but perhaps a small remote office or a representative located remotely in a key area or time zone may satisfy your customers needs. 0000013630 00000 n In reality, setting up a Help Center doesnt have to be a monumental task, and by offering community forums, you can give your customers the chance to help each other. Calendar efficiency can be increased in a simple way by working overtime (overload mode), but this only improves the efficiency by 6%. That's why as the assets are transferred to the next team, you need to ensure that detailed workflow documentation and technical tasks do not require further clarification. It is used mainly for school presentations and businesses. [1] Erran Carmel, J Alberto Espinosa, and Yael Dubinsky. Follow the Sun is a customer support method that focuses on providing consistent customer support without regard for geographic location or time restraints. Most agile practices emphasize face-to-face communication. Follow the Sun (FTS), a sub-field of globally distributed software engineering (GDSE), is a type of global knowledge workflow designed in order to reduce the time to market, in which the knowledge product is owned and advanced by a production site in one time zone and handed off at the end of their work day to the next production site that is There is also research that studied the impact of the number of sites on working speed and accuracy in Follow-the-Sun software development [9]. These difficulties prove that a systematic approach is needed in achieving a quick time-to-market strategy, which in turn leads to the Follow the Sun software development scheme. listed 36 best practices and 17 challenges found in literature [14]. 0000068636 00000 n The. Do I qualify? Why 2023 Gold House A100 List Has Starbucks CEO But No Michelle Yeoh, Parent PowerED: Parents Powering Solutions In Education, Conversations Across Generations: Shawn Dove And Peter Storey, Empowering Young Adults Through Tech With Sandee Kastrul Of i.c.
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